GDPR Compliance Statement - Mike Craven Medical Ltd

Mike Craven Medical Ltd
Privacy Policy

Who are Mike Craven Medical Ltd

Mike Craven Medical Ltd ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998 and General data Protection Regulation (GDPR), (i.e. we are responsible for, and control the processing of, your personal information).

WHAT INFORMATION WE COLLECT?

PERSONAL INFORMATION PROVIDED BY YOU.
We collect personal information about you such as your name, address, hospital, department, email address, telephone numbers, VAT numbers, bank details of the hospital, trust, organisation, when you register with us or purchase products or services from us. We also collect personal information when you contact us. We also collect information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).

PERSONAL INFORMATION ABOUT OTHER INDIVIDUALS

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
• give consent to the processing of his/her sensitive personal data,

Monitoring and recording communications:

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We collect information about you so that we can:

• identify you and manage any accounts you hold with us;
• process your order;
• conduct research, statistical analysis and behavioural analysis;
• carry out customer profiling and analyse your purchasing preferences;
• detect and prevent fraud;
• customise our website and its content to your particular preferences;
• notify you of any changes to our website or to our services that may affect you;
• carry out security vetting;
• improve our services;


MARKETING

We would like to send you information by post, email, and telephone, about products and services, competitions, special offers, news and events which may be of interest to you.
We will continue to contact you by post, email and telephone until you advise us not to do so. By either unsubscribing, contacting us by post or calling us and requesting for us to remove you from our contact lists.

WHO YOUR INFORMATION MIGHT BE SHARED WITH

We may disclose your personal data to:

• our agents;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity;
• our business partners in accordance with the 'Marketing’ section above; and
• departments and staff within Mike Craven Medical Ltd.

KEEPING YOUR DATA SECURE

We take your data protection seriously and would like you to know how we look after and protect your data that you send to us. The only data we will hold on you or your employees is data that you have provided to us in the course of delivering services to you, or information on the advice that we have given to you.

We will never sell your data or pass it on to any third parties except, in the course of providing the agreed services to you.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).



What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

WHAT RIGHTS DO YOU HAVE?

RIGHT TO REQUEST A COPY OF YOUR INFORMATION

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

• email, call or write to us (see ‘How can you contact us?’ below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of, including any account or reference numbers, if you have them

RIGHT TO CORRECT ANY MISTAKES IN YOUR INFORMATION

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
• email, call or write to us (see ‘How can you contact us?’ below)
• let us have enough information to identify you (e.g. account number, user name, registration details), and
• let us know the information that is incorrect and what it should be replaced with.

RIGHT TO ASK US TO STOP CONTACTING YOU WITH DIRECT MARKETING

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
• email, call or write to us (see ‘How can you contact us?’ below). You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 30 days for this to take place.
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone or not by email but by post)

HOW TO CONTACT US

Please contact Mike Craven our Director and Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.
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If you wish to contact us, please send an email to info@mcmedical.co.uk or write to us at

Mike Craven Medical Ltd
Unit 2, Lucassen House
Plaxton Bridge Road
Woodmansey
East Yorkshire
HU17 0RT

Or telephone: 01482 620676



CHANGES TO THE PRIVACY POLICY

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Last updated 14th June 2018